After speaking with many customers and carpet retailers, we have found that there are a number of “misconceptions”
when it comes to cleaning. So, we have put together this section of our web site to address some of these
misconceptions. If you don’t find your question answered here, be sure to give us a call @ 254-918-5623.

Common Misconceptions of Cleaning
"I should wait as long as possible to have my carpet cleaned."
Today’s carpets are designed to hide soil very well. If you wait until the soil level is medium to heavy, you have waited too
long. Dirt is highly abrasive to your carpet (think about sand paper). Heavy traffic areas should be cleaned twice per year,
and secondary areas once per year to avoid premature wear.  Most carpet warranties require that carpets be
professionally cleaned annually.

"Scotch guard, Teflon, or other Protection never needs replenished."
Protectors, whether factory applied or otherwise is removed with normal traffic over time. Cleaning can also remove some
types of protectors. We recommend that high traffic areas be re-treated with each professional cleaning.

"The only reason to clean carpet is to improve the appearance."
If you think about it, your carpet is like a huge air-filter.  All of the air-borne contaminants settle into your carpet and furniture.
Every time you vacuum (if you do not have a HEPA vacuum), or sit on the sofa, you spread those contaminants back into
the air. If your family suffers from allergies, then having your carpet and furniture professionally cleaned regularly will help
maintain a “Healthy Home”.

"Hiring a professional service is just too expensive."
This one should be a “no-brainer.”  I recently read a sign that said….”Hiring a professional isn’t nearly as expensive as
hiring an amateur can be.”   If you have never had your carpets professionally cleaned, give us a call and let us talk to you
about it!  The phone call is free!  The cost of rental machines continue to rise.  When you take into account the cost of
rental, the cost of chemicals, the time it takes you to clean, the extended dry times due to underpowered equipment, and
lack of knowledge by the operator, professional cleaning really is a better value.  At Pro Carpet Care, experience, top-of-the-
line equipment, professional strength cleaning products, and respect for your time is our specialty.  Experience and Quality
is always a better value.  

Questions to Ask Every Cleaner
"Are your technicians certified with the IICRC?"   
If their answer is…”What’s the IICRC?”  then that should tell you something. The IICRC (Institute of Inspection, Cleaning,
and Restoration Certification) is the only internationally recognized certifying body for the Cleaning & Restoration Industry.
Technicians attend formal courses for each area of expertise.  A comprehensive exam must be mastered prior to earning
certification. Technicians must also earn Continuing Education Credits each year in order to maintain their certification.  

"Do you carry Liability insurance?"
Unfortunately, there are some companies who do not carry proper liability insurance. You are putting your home and your
family members at risk by hiring a company without proper insurance. You can rest assured that Pro Carpet Care is
covered and can provide proof of liability coverage upon request.

"Do you offer more than one method of cleaning?"
Our primary method of cleaning is “hot water extraction”.  However, there are situations where another method of cleaning
is appropriate. Some jobs will require methods to be used in combination. A quality cleaning company will be able to
match the right cleaning method to your cleaning needs.  See the different methods that Pro Carpet Caret offers below.

"Is your work guaranteed?"
Most will answer yes. If they do, ask exactly what their guarantee is.  At Pro Carpet Caret, we provide a 100% money-back
guarantee if  we cannot make you happy.  If you are unhappy with any portion of the job just let us know and we will return
and redo that portion. If you are still unhappy, we will refund your money.  It’s that simple…if you’re not happy, we’re not
happy!

Different Methods…Which Is Right
This is a subject that has led to many debates between cleaning companies and equipment manufacturers over the
years. It has also created a lot of confusion with the public. Each can be effective when used in the right place at the right
time.  Let me address each method of cleaning offered in our market.

Chemical Bonnet Cleaning
This method employs a basic floor buffing machine and a round absorbent cotton pad. A chemical is sprayed on the
carpet, and the carpet is “buffed” with the machine and pad. Soil is removed by absorption into the pad. When one side of
the pad is dirty, it is turned over. This method was developed over 40 years ago to help “maintain” flat commercial carpet in
office facilities.  This method is best suited for lightly soiled carpet, not medium to heavy soil. The advantage to this
method is it has a rapid dry time since it uses minimal moisture. However, you can’t properly clean corners and edges,
nor can you properly clean stairs.  This can be a good option for maintenance cleanings in a commercial setting, but we
do not recommend this method for residential cleaning.

Portable Extraction
Professional portable equipment is well suited for “do-it-yourself” individuals; it is easy to operate, and inexpensive to rent.
However, it’s hard work! If you choose to rent professional portable equipment to clean your carpet, feel welcome to call
me for tips on how to achieve the best results. Professional portable equipment is widely used in high rise buildings and
in institutional facilities such as schools. In the hands of a trained technician, you can obtain excellent results, however,
the average homeowner has no training and does not realize that it's not as easy as spraying water and pulling a machine.

Truck Mounted Extraction
Commonly known as "steam cleaning", this is the method of choice of the majority of professional cleaners as well as the
most recommended method by major carpet manufacturers. The reason is simple; it allows a trained technician to do a
very high quality job.  The greatest advantage to truck mounted extraction is its capability. The machines will heat the
cleaning solution to over 200 degrees Fahrenheit.  This allows for superior cleaning and helps reduce dry times. Some
companies who do not offer truck mounted extraction falsely advertise that "steam cleaning" leaves chemical residue
behind, and can take 2 or 3 days to dry causing mold or mildew.  These claims are simply untrue. Truck mounted
extraction also has over ten times the vacuum suction of a portable machine.  At Pro Carpet Care, we rinse with pure
softened water, leaving no residue behind and generally experience dry times of 1-4 hours.  When you combine the best
equipment and the best technicians, you get Pro Carpet Care.
Stephenville
Pro Carpet Care
254-918-5623